Privacy policy

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

For us that includes your contact details, work history, skills and qualifications, the results of any testing we conduct, and the opinions your referees give us about you.

2. What we collect

Candidates and workers: name, address, email and telephone; date of birth; emergency contact; employment history, skills, qualifications and resume; licences, tickets and certifications with their expiry dates; right-to-work evidence including passport, visa or citizenship documents; referee details and the opinions referees provide; results of skills, psychometric or literacy testing where used; tax file number, bank account and superannuation fund details where we employ you; and records of the placements and shifts you work.

Client contacts: name, position, business contact details, and the details of enquiries, staffing requests and agreements you enter into with us.

Website visitors: whatever you type into our enquiry, resume registration, job application, staffing request and company profile download forms.

3. Sensitive information

Some information we collect is sensitive information under the Privacy Act and attracts higher protection. In our business this may include criminal record and police check results, NDIS worker screening, immunisation and vaccination status where a client site requires it, medical history and fitness-for-work assessments, results of drug and alcohol testing where a site requires it, health information relating to a workplace injury or a return-to-work plan, and membership of a trade union.

We collect sensitive information only where it is reasonably necessary for placing you in work or meeting a legal obligation, and only with your consent unless the law requires or authorises otherwise. Where a client site requires a particular check, we will tell you before it is conducted.

4. Location and attendance data

Where you clock in through our worker app or a site kiosk, we collect the time of the clock-in and the geographic location at which it occurred, so that attendance on a client site can be verified. We collect location at the moment of clock-in and clock-out only. We do not track your location between shifts or while you are not clocked on.

This information is used to confirm attendance, calculate pay accurately, and give host employers a live view of who is on their site. It also protects you, because your hours become a record rather than a claim if they are ever disputed.

5. How we collect it

Directly from you, through application and registration forms on this website, your resume, interviews, telephone calls, emails and onboarding documentation.

From third parties, including your nominated referees, background screening and police check providers, registration bodies where we verify a licence or ticket, and host employers who report on your placement.

Where it is reasonable and practicable to do so we will collect personal information from you directly rather than from someone else.

6. How we use it

To assess your suitability for roles and place you in work; to verify that you are lawfully entitled to work in Australia; to confirm that licences and tickets required for a site are current and to prevent you being rostered to work you are not ticketed for; to roster, pay and superannuate you; to meet our work health and safety duties and manage any incident or workers compensation claim; to respond to client enquiries and provide our services; and to comply with employment, taxation, superannuation, work health and safety and labour hire licensing law.

7. Who we disclose it to

Host employers and their site personnel, so far as they need it to induct and supervise you and meet their own work health and safety duty. This ordinarily includes your name, the role, and confirmation that the required tickets and checks are current — not your complete file.

Our workforce management platform provider, which hosts worker profiles, rosters, compliance records and applications submitted through this website.

Service providers who help us operate: payroll and superannuation administrators, superannuation funds, insurers and workers compensation authorities, background screening providers, testing providers, and IT and hosting providers. They are permitted to use your information only for the service they provide to us.

Referees you nominate, when we contact them.

Government agencies and regulators where we are required or authorised by law to disclose, including the Australian Taxation Office, work health and safety regulators and labour hire licensing authorities.

We do not sell your personal information and we do not disclose it to other organisations for their own marketing.

8. Overseas disclosure

Some of our technology and service providers may store or process data on servers located outside Australia. Where that occurs we take reasonable steps to ensure the overseas recipient handles your personal information in a way consistent with the Australian Privacy Principles.

If you would like to know which providers this applies to and where they are located, contact our Privacy Officer and we will tell you.

9. Direct marketing

We send marketing email only to people who have asked for it. Where you tick the newsletter option on one of our forms, we record that you consented and the date and time you did so, and we use that record to decide who may lawfully be sent a marketing message.

We may use your contact details to send you information about roles, services and regulatory updates that we think are relevant to you. Every marketing message contains an unsubscribe facility, and you can opt out at any time by using it or by contacting us.

When you unsubscribe we suppress your email address rather than a single enquiry, so you will not continue to receive marketing because you contacted us more than once. Unsubscribing is immediate and does not require you to give a reason or sign in.

Opting out of marketing does not affect operational messages about your shifts, your pay, or an application you have in progress.

10. Measuring our email

When you click a link in one of our marketing emails, the link passes through our own website before taking you to the page you asked for. This lets us record that the link was clicked, which link it was, and which email it came from, so we can tell whether what we send is useful.

We record the campaign, the recipient record the message was sent to, the destination address and the time. We do not record your IP address, your device or your location as part of this, and we do not use it to build a profile of you or share it with advertising networks.

We do not use tracking pixels and we do not attempt to detect whether you have opened an email — only whether you chose to follow a link.

If you would prefer not to be measured this way, unsubscribing from our marketing email stops it entirely, because we do not track links in operational messages about your shifts, your pay or an application in progress.

11. Our website

Our web server records standard information such as your IP address, browser type and the pages you visit, for security and to understand how the site is used. Where we use analytics or advertising cookies, we will seek your consent before setting them and you can decline without losing access to the site.

Resumes submitted through this website are stored in a private location that is not publicly accessible and is not served from a public web address. They can be retrieved only by authenticated Infinity Workforce staff through our administration console.

12. Storage, security and retention

We hold personal information in access-controlled electronic systems and, where paper records exist, in secured premises. Staff access is limited to what each role requires, and information is transmitted over encrypted connections.

We keep employment and payroll records for the periods required by the Fair Work Act, taxation law and superannuation law, generally at least seven years after the employment relationship ends. Candidate records for people we have not placed are retained while there is a reasonable prospect of a suitable role, reviewed periodically, and destroyed or de-identified when no longer needed or on request.

13. Data breaches

We maintain a data breach response plan. If a data breach occurs that is likely to result in serious harm to any individual whose information we hold, we will notify the affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

14. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Requests should be made in writing to our Privacy Officer.

We will respond within 20 working days. In most cases access is provided free of charge, though we may charge for the reasonable cost of retrieving and supplying a large volume of records. If we refuse access or refuse to make a correction, we will tell you why in writing and how you can complain.

15. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, contact our Privacy Officer in writing. We will acknowledge your complaint, investigate it and respond to you, ordinarily within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au, by phone on 1300 363 992, or by writing to GPO Box 5218, Sydney NSW 2001.

16. Privacy Officer

Privacy Officer, Infinity Workforce Pty Ltd, Suite 21, 1–5 Jacobs Street, Bankstown NSW 2200. Telephone 02 8773 2132. Email [email protected].

17. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the date it was last reviewed. Material changes affecting how we handle information we already hold will be notified to affected individuals where practicable.